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Esmeralda Navarro is an experienced operations manager currently serving in the Department of Child Support Services for the County of Ventura since May 2010. In this role, Esmeralda oversees multiple establishment and enforcement teams while collaborating with executive leadership on policy matters. Prior positions include customer service supervisor and senior customer service representative, where Esmeralda built strong relationships with stakeholders and guided staff in delivering quality service. Esmeralda's professional background also includes experience at Farmers Insurance as a customer service ambassador. Educational achievements include a Master's degree in Public Policy and Administration and a Bachelor's degree in Organizational Leadership with a minor in Psychology from California Lutheran University, along with an Associate's degree in Sociology from Oxnard College.