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Richard Grimes is an experienced Customer Success Manager with a focus on enhancing client relationships and driving strategic initiatives. Currently at Coretek since July 2023, Richard specializes in customer success within a Security Operations Center (SOC) framework. Previously, Richard successfully managed a portfolio of over 30 enterprise and premiere level accounts at Security On-Demand, achieving 100% net revenue retention. Richard also led onboarding and technical projects at Prime Care Technologies, where a comprehensive playbook and procedure guidelines were created for the project management and customer success teams. Earlier experience includes serving as a Tier 2 Support Lead at VMware Workspace ONE, where network deployment and technical documentation were key responsibilities.