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Shirley Rahav Tietz is an accomplished professional with diverse experience in customer success, strategic consulting, and intelligence. As a Customer Success Manager at NICE from September 2022 to July 2024, Shirley focused on ContactEngine. Prior experience includes serving as a Senior Grant Consultant and Team Leader at Eagle Point Funding, where strategic consulting services were provided to high-tech companies to secure federal R&D grants. Shirley also worked as an in-house ecosystem specialist at Quedma Innovation, leading global groups in showcasing Israeli high-tech innovations. Additionally, Shirley served as a Military Intelligence Officer in Unit 8200, where department management and course development were key responsibilities. Educational qualifications include an MBA with Distinction from Hult International Business School and a Bachelor's degree in Government, Diplomacy, and Strategy from Reichman University.