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Mohana Dasgupta is an experienced professional with a diverse background in customer service and education. Currently serving as a Customer Service Specialist and Energy Wellbeing Team member at Contact Energy Ltd since September 2021, Mohana has acquired skills in credit control and payment schemes. Previous roles include National Care Coordination Officer and National Communication Officer at Access Community Health, Customer Service Specialist at Auckland Transport, where responsibilities involved public transport solutions, and Customer Service Representative at Stats NZ, focusing on household surveys. Early career experiences encompass customer engagement at Noel Leeming and intermediate teaching roles in both India and New Zealand, alongside educational qualifications consisting of a Master's and Bachelor's degree in Accounting and Finance from Vidyasagar University and the University of Calcutta, respectively.