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Samuel Duran has extensive experience in IT support and systems engineering, currently serving as the Manager of IT Support & Services at Consumer Reports since April 2014. In this role, Samuel oversees staff responsible for customer service delivery, incident management, and continual service improvement in IT operations. Previous positions at Consumer Reports include System Engineer and Senior Client Systems Analyst, where responsibilities encompassed system operations, disaster recovery planning, and client support. Prior to that, Samuel worked at ASI System Integration as Borough Supervisor and Lead Field Technician, managing teams and ensuring quality service. Additionally, Samuel volunteered as a technician at Per Scholas, focusing on refurbishing computers for community resale.