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Mara Daniëls is an experienced professional currently serving as a Learning & Quality Specialist at DPG Media Nederland and as a Team Leader in Customer Service and Consultant at Coniche. Prior roles include HR Consultant and L&D Programme Manager at UNLOQ, where significant contributions were made to develop new job profiles and enhance onboarding processes. Mara has also gained experience in project management and customer support across various organizations, including freelance work in the cultural sector, hospitality, and support for disabled children. Educational background includes a Bachelor of Science in Leisure and Tourism from Breda University of Applied Sciences and a minor in Service Management from Edinburgh Napier University.