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Miroslav Wilczek has extensive experience in operations and customer delivery management, currently serving as Operations Manager at Continuum Global Solutions since February 2019 and Customer Delivery Manager at Conduent since January 2016. Previous roles include Senior Team Leader and Team Leader at Conduent, and Team Leader at OKIN BPS. Miroslav's career began at O2 Czech Republic, where responsibilities included Store Manager, Deputy Manager, and Sales positions, focusing on sales performance, customer care, and administrative duties. Miroslav holds a degree as a Diplomovaný specialista (DiS.) in Management of Gastronomy and Tourism Services from Vyšší odborná škola Havířov s.r.o., completed in 2007.