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Mike Beaubrun is an experienced customer experience professional with a strong background in directing and managing customer care operations. Currently serving as the Director and Global Head of Customer Experience at Condé Nast since October 2020, Mike previously held the position of Director of Customer Experience at Credit Saint LLC, where key achievements included improving service response times significantly. Mike's tenure at HelloFresh as Senior Customer Experience Manager involved enhancing service level agreements, while earlier experience as Manager of Call Center Operations at DialAmerica focused on establishing service objectives and benchmarks. Mike holds a Bachelor of Arts in Political Science and Government from Penn State University and has educational experience from the New York Military Academy.