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Katherine-Ann Gamboa is a seasoned professional with extensive experience in customer support and technical roles. Currently serving as a Zendesk Support specialist at Vamp since July 2022, Katherine-Ann manages the admin center, configures business rules, publishes articles, and addresses technical issues while enhancing customer experience through integration of various applications. Previously, Katherine-Ann worked at PROBE Group and amaysim as a Porting and 2nd Level Officer, handling escalations related to mobile number portability and collaborating on process guidelines. Katherine-Ann's earlier roles include Collections Officer at The Bluestone Group and Financial Services Representative at [24]7.ai, demonstrating a strong background in customer service and financial arrangements, supplemented by a degree in Liberal Arts and Sciences from Adamson University.