ÂÜÀòÂÒÂ×

Monti Becker Kelly serves as the SVP of Account Management at Concentrix since January 2023, focusing on customer experience innovation through generative AI. Previous roles include Chief Revenue Officer at [24]7.ai and Global Head of Sales & Account Management at Foundever. Monti Becker Kelly also held various senior positions in sales and account management at Teleperformance, HKT Teleservices, Convergys, ADP, and Ceridian. Educational achievements include certifications from Harvard University in Fintech/Tech Disruption and a Master's degree in Urban Education and Leadership from Georgia State University, along with a Bachelor of Science in Business from Miami University. Membership in Women in CX (WiCX) highlights a commitment to advancing women's leadership in customer experience.