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Esra Aksoy currently serves as a Contact Strategy Manager at Nexi Germany, focusing on developing communication strategies to enhance customer value and satisfaction. With extensive experience in customer relationship management and strategic marketing, Esra has held various influential roles, including Marketing Chair at the American International Women’s Club Frankfurt and Innovation Manager at DenizBank, where expertise in innovation platforms and design thinking was demonstrated. A notable tenure as Senior CRM & Customer Experience Consultant at EAksoy Consultancy & Training saw the creation of successful fitness brands and significant improvements in customer acquisition and market share for various clients. Prior roles include responsibility for customer experience management at Harvey Nichols and T.Garanti Bank, where skills in NPS execution and survey development were employed. Educational accomplishments include a Master’s in Industrial Engineering from Istanbul Technical University and a Bachelor’s from Yildiz Technical University.