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Naoimh McElroy has extensive work experience in various leadership and management roles. Naoimh'smost recent role is as the Customer Excellence Director at Comstice Inc., starting in July 2022. Prior to this, they served as the Customer Channels and Capability Director at British Gas from November 2020 to June 2022. Naoimh was also the Head of Delivery at Hive from July 2019 to November 2020 and the Operations Director at Comstice from January 2019 to July 2019. Before that, they held the position of Transformation Director at Timico from July 2018 to December 2018. Naoimh's long-term work experience includes being a Programme Director at BT Consumer from April 2010 to June 2018 and a Business Transformation Programme Manager at Torex from July 2009 to April 2010. Naoimh also worked as a Programme Manager at TalkTalk from May 2008 to July 2009. Notably, Naoimh started their career as a Manager at Deloitte from October 2000 to April 2007 and as a Business Consultant at the Royal Bank of Scotland from October 1996 to October 2000.

Naoimh McElroy completed their undergraduate education from 1990 to 1994 at The University of Edinburgh, where they earned an MA(Hons) degree in Sociology. Naoimh continued their academic pursuits by attending Edinburgh Napier University from 1995 to 1996, during which they obtained a PgDip in Administration and Information Management.