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Cristiana Gomez is an experienced Patient Relations Manager at Community Medical Centers since January 2021, responsible for managing customer satisfaction projects, overseeing the customer experience survey process, and collaborating with various teams to enhance patient experiences. Previously, Cristiana served as a Quality Improvement Coordinator, maintaining relationships with healthcare plans and leading process improvement initiatives. Prior experience includes the role of Patient Experience Coordinator at Adventist Health, where Cristiana focused on customer needs assessment and staff training in customer service. Cristiana's educational background includes a Doctor of Arts in Business-Organizational Leadership and Development from Capella University, a Master of Science in Business-Management and Leadership from Western Governors University, and an Associate of Science in Liberal Arts from San Joaquin Delta College.