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Shanetta Rollins currently serves as a Customer Correspondence Associate at Mr. Cooper, starting in January 2013, where responsibilities include acting as a primary business liaison for customer correspondence review and analysis, coordinating the resolution of complex issues, and ensuring compliance with customer protection rights. Additionally, Shanetta has held the role of Computer Support Specialist Case Manager and Mortgage Servicing Trainer at Bayview Loan Servicing, LLC since January 2013. Shanetta holds a Master of Business Administration in Business Administration, Management and Operations from the University of Phoenix, completed between 2007 and 2009.