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Jack Wood is a seasoned IT professional with extensive experience in service management and support. Currently serving as a Senior Manager at Commonwealth Bank since October 2021, Jack leads a team in providing comprehensive IT support services while ensuring compliance with established service agreements. Prior to this role, Jack was a Service Delivery Manager at Atos, overseeing IT departments across 14 countries and applying ITIL best practices. Jack has also held managerial positions at Xerox and technical analyst roles at both Xerox and Johnson & Johnson, focusing on complex technical support and service delivery. Jack holds a Bachelor of Technology in Business/Commerce from Open University Australia, a Certificate IV in Programming from Grandville Tafe, and an IT Certificate II from Xavier College.