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Stephen Bledsoe has extensive experience in customer care and call center operations, currently serving as Officer, Manager - Customer Care Emerging Channels at Commerce Bank since March 2013. In this role, Stephen oversees the quality, efficiency, and day-to-day productivity of the Customer Care Center Digital Banking operations. Prior experience includes working at Convergys from December 2007 to April 2013, where Stephen held roles such as Call Center Supervisor and was responsible for productivity, efficiency, and training initiatives. Stephen successfully managed significant operational capacity growth and profitability, overseeing up to 300 indirect reports while implementing quality initiatives and sales training programs. Stephen holds an Associate of Science degree in Information Technology from Ranken Technical College.