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Pepeeta Ameerali is a seasoned professional with extensive experience in customer service and event management. Since April 2001, Pepeeta has served as the Manager of Customer Experience at COLFIRE, where responsibilities include developing and implementing customer service strategies and analyzing service-related information to address challenges effectively. Pepeeta also holds the position of Event Manager at Amaplaya Events since September 2008. Academic credentials include a Master of Science in Event Management from Leeds Beckett University and various professional certifications from recognized institutions, enhancing expertise in leadership, sales, and quality service in event planning.