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Nitin handles operations function for Cogent. In this role he has key responsibility of executing Cogent’s delivery strategy by giving flawless customer service to the more than a dozen clients of Cogent and providing leadership to a 5000+ strong delivery team. A B.Tech. (Mechanical) from PEC Chandigarh, Nitin has a total work experience of 20+ years. He has been associated with BPO industry since 12 years handling senior positions in delivery and support functions and has worked with IBM Daksh and Tata Business Support Services prior to joining Cogent.

He is a certified Six Sigma Blackbelt and a Lead Auditor for ISO systems with hands on deployment experience on COPC and Statistical Process Control techniques. His roots in quality enable him to take both discrete and connected views of individual process steps and imbibe excellence in execution.