Pimkritsana Puranasawat is a seasoned professional with extensive experience in customer service management and human resources development. Currently serving as a Senior Customer Service Manager at Coffee Concepts since April 2022, Pimkritsana oversees daily operations to enhance customer satisfaction and retention. Previously, from August 2017 to October 2022, Pimkritsana held the position of Customer Service Manager at Starbucks Coffee (Thailand) Co., Ltd., where responsibilities included assessing service department collaboration to optimize customer experiences. Earlier experience included a role as Human Resource Development Senior Manager at One To One Contacts from November 2013 to August 2017, focusing on training strategies and organizational development. Academic qualifications include a Master's Degree in English for Business and Industry from King Mongkut’s Institute of Technology and a Bachelor's Degree in Education with a focus on English from Silpakorn University.
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