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Gabriela Duarte is currently a Customer Success Analyst - Onboarding at Cobli, having joined in December 2023. Previously, Gabriela worked at IS Entrega from August 2022 to December 2023 as a Pleno Franchise Success Analyst, where responsibilities included co-managing 20 franchises across Brazil and guiding franchisees on best practices. Earlier experience includes roles as a Junior Franchise Success Analyst where Gabriela supported franchise strategy development, and as an Internal Consultant at Carmel Indústria e Comércio de Sobremesas focusing on franchise training and KPI management. Gabriela's career began at Gela Boca Sorvetes as an Administrative Assistant and included a position as an Apprentice at Itaú Unibanco. Educational background features a Bachelor's degree in Economics from Universidade Estadual de Maringá and technical education in Networking from Instituto Federal de Educação, Ciência e Tecnologia de São Paulo.