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Ellen Freres Guabiraba has a diverse work experience spanning different roles and industries. Ellen joined Cobli in 2019 and currently holds the position of Supervisora de Customer Operations II. Prior to this, they served as a Supervisora de atendimento ao cliente and Customer Operations Assistant at Cobli. Before joining Cobli, Ellen worked at Via Varejo SA as an Assistente comercial, where they were responsible for phone-based customer service, sales of products, and post-sales support. Ellen also worked as a Recepcionista at STB Student Travel Bureau, where they handled both phone and in-person inquiries and provided assistance to potential clients in Portuguese and English. Additionally, Ellen worked as an Analista de e-comércio at Doctorcar, where they managed various reception tasks and customer support related to automotive part sales. Ellen also has experience as an Assistente administrativo at Imobiliaria Bonadio, where they primarily handled reception duties and administrative tasks such as rental contracts and property listings. Ellen began their professional journey as a Recepcionista at Speciale Eventos Fotografia e servicos Ltda.

Ellen Freres Guabiraba obtained a Licentiate degree in Letras - Língua Inglesa e Literaturas de Língua Inglesa from Cruzeiro do Sul Virtual, where they studied from 2018 to 2021. In addition to their degree, they also received certifications in PNL para líderes from Escola Conquer in June 2022, and Certificação em liderança, capacidade de aprender e resiliência from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul in August 2021.