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Caroline F. has a diverse work experience starting in 2013. Caroline began their career as a Commercial Lines Intern at AIG in January 2013 and worked in that position until May 2014. In May 2014, Caroline joined LVMH - Dior Cosmetiques as a Trade Marketing Assistant, where they worked until June 2015. Following this, Caroline worked at Evolutiva Arte em Projetos da Moda as a Production Manager from August 2016 to February 2018. Caroline'smost recent role is with Cloudbeds, where they have held various positions. Caroline started as a Customer Coach in March 2018 and worked in that role until May 2019. Then, they were promoted to Customer Support Lead and held that position from May 2019 to April 2021. Currently, Caroline is the Customer Support Senior Lead at Cloudbeds, starting in April 2021.

Caroline F. pursued their undergraduate education from 2012 to 2015 at ESPM Escola Superior de Propaganda e Marketing, where they completed a degree in Administração de Empresa com ênfase em Marketing.

In addition to their formal education, Caroline F. has obtained two certifications. In July 2019, they received a certification in "Cybersecurity Awareness: Phishing and Whaling" from LinkedIn. Most recently, in January 2021, they completed a certification in "Service Metrics for Customer Service" from LinkedIn as well.