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Lorena Alcalde is an experienced professional in account management and project development, currently serving as Head Of Account Management at Cloud Temple since September 2016. Responsibilities include the management of outsourcing accounts with a portfolio valued at €6.5 million, contract management, and risk control throughout project implementation. Prior to this role, Lorena Alcalde spent a decade at Louis Dreyfus Armateurs as a Project Developer/Commercial Officer, focusing on service innovation and business planning with a budget of €5 million. Additional experience includes working in client management and administration at Aplicaciones Gráficas e Informáticas S.A, and as a cashier supervisor at Carrefour. Educational qualifications include a diploma from SKEMA Business School in Operational and Strategic Management for SMEs and training in various fields including customer service and financial principles.