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Simon N. is an experienced professional in customer success and technical support with a focus on the cloud services industry. Currently serving as the Provisioning Team Leader and Customer Success Account Manager at Cloud Direct since February 2020, Simon N. has demonstrated a commitment to customer advocacy, account development, and issue resolution. Prior roles include positions at Metacom, iiNet, Amazon Web Services, and other technical support roles, showcasing a comprehensive background in customer service and technology. Simon N. holds a Matric Certificate from Hoërskool Fichardtpark and is pursuing a degree in Computer Programming at Central University of Technology, Free State.