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Hasmik Makaryan is a seasoned professional with a strong background in customer success and public relations. Currently serving as a Senior Customer Success Manager and monday.com Expert at Cloud Concept since November 2020, Hasmik previously held roles as Customer Service Team Lead and Customer Service Specialist at Coolina USA. Earlier experience includes positions as Social Media Manager at Publicis and PR Specialist at Ayb Educational Foundation. Hasmik's career also encompasses public relations work at The Presidential Administration and customer service roles at Armentel JSCo., Vimpelcom Company, and airBaltic. Educational credentials include a Master's degree in Public Relations and a Bachelor's degree in Russian and English from Yerevan State Linguistic University.