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Tim Desmond is a seasoned IT professional with extensive experience in technical support and management. Currently serving as the Manager of Technical Support at Clearly since July 2011, Tim oversees the development and implementation of technology services for an IT organization with 650 users across twelve facilities in six countries. Previous roles include Technical Support Supervisor at Atos Origin, where Tim managed a first-tier support team, and Assistant Venue Information Technology Manager, focusing on project planning and process development. Earlier career highlights include positions as Quality Assurance Analyst at Hartco, Technical Specialist at Great-West Life, and Senior Bilingual Service Desk Agent at Investors Group Financial Services Inc., showcasing a consistent track record in enhancing customer experience and operational efficiency within the technology sector.