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Darcy Cramer is an accomplished customer service manager with extensive experience in leadership roles across various industries. Currently serving as Customer Service Manager at Clean Earth since May 2022, Darcy manages a team of 23 customer service agents and 2 supervisors, overseeing significant annual revenue and numerous transactions while ensuring regulatory compliance. Prior to this, Darcy held multiple management positions at Univar, including Customer Solutions Manager and Branch Admin Manager, where responsibilities included customer service, team development, and strategic goal alignment. With a background in centralized customer service and accounting management from companies such as Basic Chemical Solutions and ORCO Block & Hardscape, Darcy possesses a diverse skill set that encompasses financial statement preparation, performance management, and cross-functional collaboration. Education includes studies at Rio Hondo College and Fullerton College.