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Lucy Selmes is a seasoned professional with extensive experience in customer experience and service management across various roles and industries. Currently serving as the Head of Customer Experience and Sales Operations Manager at BRE since July 2022, Lucy previously held the position of Delivery Executive at Experis for a brief period and was a Customer Success Manager at Jumptech, where responsibilities included enhancing customer journeys in the EV charging sector. Prior to these roles, Lucy operated as a Senior Consultant in Service Transition and accumulated over two decades of experience at Telstra in several leadership and management positions. Lucy's career began at Ionica, and further skills were developed at PSINet. Educational background includes a degree from Anglia Ruskin University.