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Angelica Benedetti currently serves as Team Leader for Italian Agencies and Travel Agency Account Manager at Civitatis, focusing on enhancing the B2B travel agency program in the Italian market. Responsibilities include expanding the network of travel agencies, monitoring partner activities, and providing support during technical integration and collaboration processes. Prior experience includes roles as Customer Satisfaction Agent at CREATE and various positions at Smart Insiders, DUECI PROMOTION S.R.L., and Nuovantinea Viaggi di Spinelli Patrizia, where skills in customer management, travel planning, and event organization were developed. Angelica holds a diploma in Marketing, Sales, and Export Management from Fondazione ITS - JobsAcademy, as well as an Erasmus Certificate in Travel Agency and Event Management from IES – Escuela Superior Hostelerìa y Turismo de Madrid.