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Alim Uddin is an experienced professional in application support and customer service, currently serving as an Application Support Analyst at Civica since June 2022. Prior to this role, Alim worked as a Service Desk Analyst at Sopra Banking Software, where responsibilities included incident management, customer liaison, and change management duties. Previous positions also include Digital Operations and Testing Specialist at Metro Bank, focusing on troubleshooting digital banking platforms, and Funding Operations Specialist at eNett International, where expertise in payment management and compliance was developed. Alim has held various roles within the customer service sector, including Account Servicing Specialist at Metro Bank and Team Leader at Sainsbury's, demonstrating a strong ability to manage customer relationships and team performance. Educational qualifications include a Bachelor's degree in Business Management from the University of Greenwich and a BTech in Business from Hackney Community College.