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Dan Moore is an experienced IT professional with a diverse background spanning over two decades in support and management roles. Currently serving as the IT User Support Manager for the City of Des Moines, Dan previously held positions such as Support Engineering Manager at IP Pathways and IT User Support Manager with the City of Des Moines, where a focus was placed on providing exceptional user support for city departments. Prior experience includes managing IT Service Desk teams at Randstad Technologies, leading service delivery initiatives at Novitex, and overseeing client operations for Pitney Bowes Government Solutions. Dan's career also includes significant achievements in the newspaper industry and military service as a Cryptologic Technician in the US Navy. Educational qualifications include an AAS in Computer Networking/CIS from Eastern Idaho Technical College and a diploma in French from the Defense Language Institute Foreign Language Center.