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Carolyn Mathis currently serves as the Vice President and Branch Manager at City First Bank since March 2023, where responsibilities include generating revenue through the promotion of deposit and lending products and overseeing branch operations to maintain service quality and manage risk. Prior to this role, Carolyn held various positions at PNC from April 2015 to March 2023, culminating in the role of Assistant Vice President Branch Manager Sr., where operational management encompassed customer service, human resources, and sales. Other roles at PNC included Senior Customer Service and Support Representative, Assistant Branch Manager, and Senior Personal Banker, focusing on customer relationship building, team development, and enhancing the overall customer experience.