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Abel Nijman is a seasoned professional with extensive experience in project and operations management within the technology and automotive sectors. Currently serving as Programme Manager for Project Merge at CitNOW Group, Abel leads the integration of VoIP and CRM systems to optimize platform efficiency and reduce costs. Previously, Abel held several roles at Web1on1, culminating in Chat Operations Manager, where responsibilities included coaching teams, aligning quality processes, and improving operational workflows. Additional experience includes conversation design, agent performance tracking, and domestic assistance, complemented by a Bachelor of Arts in Dutch Language and Literature from the University of Groningen. Abel's diverse background also includes writing and editing for a music website and serving as a bookseller, showcasing a blend of creative and analytical skills.