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Charles L. Francis has a diverse work experience spanning over several years. Charles L. began their career as a Desktop Support Technician in 1996 with the US Navy, where they served as an Operations Specialist Chief and Operations Officer. After leaving the Navy, Charles worked as a Desktop Support Technician for TEKsystems and Unisys, providing technical support and troubleshooting for hardware and software issues. In 2011, they joined Jacksonville University as a Desktop Support Technician, where they worked as a student worker providing desktop support to over 500 clients. Charles then transitioned to roles at Victoria's Secret and Citizens Property Insurance, where they worked in floor/back-room positions and as a Technical Support Technician respectively. At Citizens Property Insurance Corporation, Charles took on the additional responsibility of a Project Lead. Overall, Charles has extensive experience in technical support, troubleshooting, and customer issue resolution.

Charles L. Francis has an extensive education history. Charles L. obtained a Bachelor of Science degree in Computer Science from Jacksonville University, which they attended from 2009 to 2012. Prior to that, they earned an Associate in Science degree in Networking Services Technology/Network Support from Florida State College at Jacksonville, where they studied from 2003 to 2004. Charles also has another Associate in Science degree in Computer Engineering Technology from the same college, which they pursued from 1981 to 1997. Additionally, they hold a diploma in Electronic Engineering Technology from the Cleveland Institute of Electronics, which they earned from 1975 to 1979.

In terms of certifications, Charles L. Francis has several obtained from different institutions. Charles L. completed the A+ certification from CompTia in April 2009. In December 2019, they acquired the ITIL® 4 Foundation certification from LinkedIn. Additionally, they have various certifications from LinkedIn, including Six Sigma Foundations (obtained in August 2021), Communication Foundations, CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics, Conflict Resolution Foundations, Decision-Making Strategies, Innovative Customer Service Techniques, Learning PC Maintenance and Performance, Phone-Based Customer Service, Teamwork Foundations (2015), Time Management Fundamentals, Troubleshooting Common PC Issues for Users, Windows 10: Administration, Windows 10: Manage and Maintain Windows 10, and Writing Customer Service Emails (all obtained in June 2020). Furthermore, they obtained the certificates for Relational Databases Essential Training, Windows 10: Advanced Troubleshooting for IT Support, and Windows 10: Troubleshooting for IT Support from LinkedIn in October and September 2019.