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Irina Long is an experienced leader in customer experience research and analytics, currently serving as SVP at Citizens since August 2022, where the focus is on establishing a leadership role in customer experience analytics and market research. Previously, Irina held the position of Director of Client Experience Measurement and Analytics at Charles Schwab, leading client feedback and research strategies. At TD Ameritrade Institutional, Irina was Senior Manager of Customer Experience & Data Programs, enhancing industry metrics through customer feedback analysis. Earlier roles included Manager of Customer-Facing Analytics at PDCI Market Access, developing budget impact analysis models, and Product Manager at IMS Health, overseeing a significant pharmaceutical data product and managing a team to drive multi-million dollar revenue initiatives. Irina holds a Master's degree in Agricultural Economics and Business from the University of Guelph and a Bachelor of Arts in Economics from Queen's University.