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Cristi Chavez is an experienced professional in client and customer experience management, currently serving as Vice President of Client Experience at City National Bank since April 2022, following a role as Assistant Vice President of Customer Experience Analysis. Prior experience includes positions at PennyMac Broker Direct, where Cristi held the title of Assistant Vice President of Business Operations & Strategy and served as a Business Analyst at PennyMac Loan Services, LLC. Additional experience includes a tenure as Operations Manager at Bank of America, focusing on vendor management and business controls. Cristi also worked as an Independent Consultant for Arbonne from July 2015 to July 2020. Education was completed at Montrose High School from 1997 to 2001.