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Luana Rodrigues is an experienced professional with a diverse background in business analysis, human resources, and customer service. Currently serving as a Senior Business Analyst at Cidade Center Norte since September 2023, Luana previously volunteered at Instituto Bússola Jovem as a Generalist HR Analyst, focusing on end-to-end recruitment and HR systems implementation. At QuintoAndar, Luana held roles as an Operational Excellence Analyst and Senior Customer Experience Analyst, enhancing productivity and improving customer service metrics. Previous experience includes a Senior Customer Service Analyst at Grant Thornton Brasil and roles in event production, showcasing strong project management and client relations skills. Luana holds a professional course in Human Resources from EBAC and a Bachelor's degree in Tourism from Universidade Cruzeiro do Sul.