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Leonardo Almeida has extensive experience in project and process supervision, currently holding the position of Project and Process Supervisor at CIAL Dun & Bradstreet since February 2019. Previous roles at the same company included Project and Process Analyst and Customer Service Analyst, where responsibilities encompassed managing large client portfolios, enhancing process efficiency, and supporting order management. At Aboissa Commodity Brokers, Leonardo served in the After Sales department, successfully reducing contract cancellation rates through effective conflict resolution. An MBA candidate at USP/Esalq with a focus on Project Management, Leonardo also holds a Bachelor's degree in International Relations from Universidade Paulista. Proficient in Salesforce, Leonardo brings a strong background in customer relations and process improvement.