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Kim Kaplan is a seasoned professional with over 20 years of experience in mortgage banking and loan servicing. Currently serving as the National Director of Operations at Carrington Wholesale Lending since January 2021, Kim possesses extensive knowledge of the Ellie Mae Encompass loan operating system and demonstrates strong management abilities that effectively motivate and influence organizational change. Prior experience includes roles as Vice President Senior Manager Loan Servicing at Citizens Bank from January 2018 to January 2020, where operational management skills were highlighted, and Vice President, Mortgage Operations Manager at The Washington Trust Company from June 2008 to January 2018, focusing on strategic management and profitability improvement in residential mortgages. Kim holds a Bachelor's degree in Communication and Media Studies from the University of Rhode Island, earned between 1994 and 1997.