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Ekene Chioma Okpalauwaekwe is a seasoned payments operations manager at Chipper Cash since October 2020, overseeing the improvement of payment processing capabilities and tackling challenges related to manual processes and regulatory compliance. Previously, Okpalauwaekwe led customer operations as a team lead and served as a senior customer operations analyst at OPay, emphasizing the significance of effective customer support in retaining clientele. With experience as a customer service representative at Jumia Nigeria and an intern at Bet9ja Shop, Ekene gained valuable insights into customer satisfaction and service excellence. Additionally, an internship as a secretary at UVO Engineering and Construction Company provided foundational skills. Okpalauwaekwe holds a Bachelor of Arts in English Language and Literature from Anambra State University, completed in 2016.