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Ms. Howard currently serves as the Chief Resident Services Officer for the Chicago Housing Authority. She is responsible for implementing 2 Gen programs that foster economic independence, increase earning power, support academic achievement, and enhance housing stability and quality of life for residents.

Since joining CHA, Ms. Howard has developed and strengthened programming to include evidenced based models that have led to over 7,000 job placements for adults and more than 8,000 paid work experiences for youth; assisted in the creation and launch of CHA’s nonprofit affiliate, Springboard 2 Success, and has designed and implemented research based programming such as Housing Opportunities and Services Together (HOST) with the Urban Institute, and the groundbreaking advance earned income tax credit pilot. Ms. Howard is a board member of Springboard 2 Success and the Chicago Continuum of Care.

Ms. Howard has more than 30 years of experience in the nonprofit and housing service industry including management, program design, evaluation, coaching, and training. She has worked on issues that impact vulnerable populations such as addiction, homelessness, domestic violence and sexual assault, as well as implemented a variety of workforce development, housing, and anti-poverty programs.

Ms. Howard is a Licensed Clinical Professional Counselor in Illinois and earned a Ph.D. in Psychology from Capella University.