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James Flowers is an experienced IT professional with a strong background in systems engineering and service support. Currently serving as System Engineer II at the Chicago Housing Authority since August 2019, James is responsible for establishing design principles, enforcing service level agreements, conducting routine maintenance, and implementing security measures across IT systems. Previously, as a System Service Representative at IBM, James provided on-site and remote support for retail systems, effectively managing multiple projects that enhanced customer convenience. Additionally, a long tenure as an Electronic Engineer at Walgreens included responsibilities for hardware repair, system installation, and disaster recovery services, achieving a perfect customer satisfaction rating over four years. James holds an MBA from Keller Graduate School of Management of DeVry University, a BS in Technical Management, and an AAS in Electronics from DeVry University.