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Trevor Lines is an accomplished Enterprise Account Director and Head of Service Operations at Chess, with extensive experience in managing Operations teams focused on high value projects, particularly in the realm of MPLS, Leased Lines, Hosted, VOIP, SIP, and Cloud-based products utilizing Prince2 methodology. Prior roles include Service Operations Team Leader and ICT Project Manager, where responsibilities encompassed project costing, planning, stakeholder communication, and team direction. Previously, Trevor Lines worked at Level 3 Communications, specializing in Supplier Escalations and Incident Management, ensuring adherence to ITIL standards and effective management of technical issues. Trevor Lines holds a Bachelor of Arts degree in Business from Sheffield Hallam University.