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Susan Nissen is an experienced IT professional with a robust background in technology support and systems coordination. Currently serving as the Business Systems Coordinator at Chem-Aqua, Inc. since August 2020, Susan previously held various technical roles at NCH, including Technology Infrastructure Analyst, where expertise in diagnosing and resolving hardware, software, and connectivity issues was demonstrated. Prior experience includes a significant tenure at Xerox, where Susan worked as a Senior Field Engineer focusing on IT technical support, alongside roles in help desk and digital network support. Early career steps included a contracting position at JC Penney for email conversion and various roles in the healthcare field prior to transitioning to IT. Education includes a Bachelor of Science degree in Medical Technology from Texas Christian University and further training in networking at Southern Methodist University.