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Ophelia Becker has a background in hotel management and customer service, with experience working in various roles within the hospitality industry. Currently serving as a Customer Service Manager and Team Lead at Linas Matkasse, Ophelia has also held positions at Quintessentially and Grand Hôtel Stockholm. Ophelia's expertise includes coaching customer service teams to ensure high levels of customer satisfaction, and Ophelia is proficient in using various systems such as Talkdesk, Intercom, and Salesforce. Ophelia has also completed multiple training programs and courses to enhance their skills in guest service and management.