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John-Ross Guarico Lozano is a seasoned professional in customer service and logistics, currently serving as a Customer Service and Logistics Supervisor at Expresco Foods since May 2023. Prior to this role, John-Ross held various positions at Fuel Transport Inc. from January 2016 to August 2023, including Rates Specialist and Logistics Support Agent, where responsibilities included managing customer rates, conducting cost analyses, and ensuring timely pickups and deliveries. Additionally, from August 2007 to October 2017, John-Ross worked at McDonald's, advancing to positions including Swing Manager and 2nd Assistant Manager, while emphasizing quality service and employee training. John-Ross holds a Bachelor of Business Administration from HEC Montréal with a major in Operations Management and Logistics and a minor in Human Resources Management.