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Loan Garland is a Digital Transformation and Change Growth Executive with extensive experience in operations and strategy across various organizations. Currently serving as Vice President of Enterprise Customer Care at Optum and previously at Change Healthcare, Loan Garland focuses on enhancing customer relationships and developing innovative digital communication and payment solutions. In the role as Head of Growth Strategy at TeamLift, Loan Garland designs revenue growth strategies and technical solutions aimed at improving customer efficiency. Loan Garland has a proven track record in leading significant projects, such as managing the largest enterprise client for Slack and designing a $20 million eCommerce program for Amazon at Pitney Bowes. With a solid foundation in consulting and engineering from institutions like Cornell University and Michigan State University, Loan Garland has consistently contributed to organizational growth and transformation.