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Bogdan Mihai P. is a seasoned professional with extensive experience in technical support and quality assurance, currently serving as a Technical Support Team Lead at CGS since November 2019, where Bogdan provides real-time guidance and oversees knowledge management in technical support. Previously, Bogdan worked as a Technical Support Engineer Level 2 specializing in Identity & Access Management, delivering effective solutions for diverse clients. In addition, Bogdan has been a QA Analyst at Visage.Jobs since August 2021, focusing on testing and optimizing software within recruiting platforms. Currently self-employed as a Freelance Technical Consultant in Identity & Access Management, Bogdan leverages a customer-centric approach to ensure high-quality service delivery. Bogdan holds a Bachelor's degree in Maritime Engineering and Navigation from Constanta Maritime University, obtained in 2018.