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Lorena Olivares has extensive experience in technology support and service management. Currently, Lorena serves as the Service Desk Lead and previously held the position of Support Specialist at Cerge - WE ARE HIRING! since July 2018. Prior to this role, Lorena worked at The Beverly Hills Hotel from April 2010 to July 2018, contributing as a Technology Specialist. This combination of roles showcases Lorena's expertise in leading technical support teams and providing specialized technology assistance.