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Myriam Faouzi serves as the Vice President of Customer Care EMEA at Cepheid since September 2023, where responsibilities include developing strategic goals aligned with commercial strategies and enhancing customer satisfaction. Previously, Myriam held various leadership positions at Merck Life Science from 2010 to 2023, including Head of Value Chain for Purification and Head of Commercial for South East Asia, overseeing regional operations and driving commercial objectives. Myriam's career at Merck Group involved roles such as Senior Director of Customer Excellence and Global Customer Service Operations, focusing on optimizing customer service processes and enhancing operational efficiency. Myriam's educational background includes an EMBA from IE Business School, along with certifications and degrees in management and human sciences from prestigious institutions.